We aim to resolve all issues quickly and fairly. If you are unhappy with our service, please follow the steps below.
In the first instance, please contact us directly. We aim to resolve all complaints within 5 working days.
✉️ info@splashenergy.co · 📞 0845 862 1553 · 💬 WhatsApp
If your complaint is not resolved within 5 working days, submit a formal written complaint by email with the subject line "Formal Complaint". We aim to issue a formal response within 8 weeks.
If your complaint remains unresolved after 8 weeks, or if you receive a deadlock letter, you may refer your complaint to the Energy Ombudsman free of charge.
Ombudsman Services: Energy
Website: ombudsman-services.org · Phone: 0330 440 1624 · ADR Ref: C35SPLA01